Terms and Conditions

Booking a session

All clients must leave both an email address and a telephone number when booking. It is the client's responsibility to update us if there is any change to this information.
The client is expected to pay the full session fee when booking as a booking deposit which is refundable under our cancellation policy (see below).
After the initial consultation, any payment details held on file are destroyed and are never kept for future use.
Payment can be cash, PayPal or bank transfer.

The client accepts that all cancellations require at least 48 hours notice.
Failure to attend, cancel or reschedule the appointment outside of the outlined notice period will result in a charge of the full session fee.
Appointments booked with less than 24 hours notice do not fall under this cancellation policy, and any cancellation will cost the full session fee.
After the initial consultation, any payment details held on file are destroyed and are never kept for future use.

Upon the successful booking of an appointment, the client accepts the contract to buy a service offered by Osborne Hypnotherapy. This contract becomes binding upon receipt of confirmation of the appointment.
Under the Distance Selling Regulations, it is within your rights to cancel a service (when booked over email or phone) up to 7 working days from receipt of booking confirmation.
Cancellation must be in writing.
Unless otherwise agreed in writing, appointments booked less than 7 working days in advance do not fall under the Distance Selling Regulations, and our normal cancellation policy applies (see above).
All appointments made over phone or via email, will be confirmed by email from Osborne Hypnotherapy.
The service is considered to have begun 24 hours before the confirmed appointment time, due to the necessary reservation of time and resources for the appointment.

We only store clients' personal data with their express consent.
The data we store is in order to fulfil our contract with the client, to provide the service of hypnotherapy.
Client data is never passed on to a third party without their express permission.
Client data is stored indefinitely for insurance purposes.
It is the client's right to request any and all data that Osborne Hypnotherapy has stored.
All emails and correspondence between Osborne Hypnotherapy and the client are strictly confidential.